Refund policy

Full Returns, Refunds & Replacements Pawlicy

At PAWWA CO., every product is made to order for a member of our pack. We want you to love what you receive, and we are here to help when something has genuinely gone wrong.

Made-to-Order Products

Our products are printed especially for you after your order is submitted. Because made-to-order products cannot be restocked, we do not accept physical returns or provide refunds for:

● Ordering the incorrect size, color, style, or quantity

● Changing your mind after the order has entered production

● Accidental or duplicate orders not reported before production begins

● Minor color differences caused by screen or monitor settings

● Products that match the order details and product description

● Incorrect or incomplete delivery information supplied at checkout

Please check the product description, color selection, and size guide carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 calendar days of delivery.

Please provide:

● Your full name

● Your order number

● A description of the problem

● Clear photographs showing the entire item and the issue

● A photograph of the size or product label when relevant

● A photograph of the packaging when shipping damage is involved

Do not mail the item to PAWWA CO. or the manufacturer. A physical return is generally not required.

After reviewing the information, we may approve a refund or complimentary replacement, depending on the circumstances and product availability.

Exchanges

PAWWA CO. does not offer direct exchanges for different sizes, colors, or designs.

If you would like another size, color, or product, you may place a new order.

Please consult the applicable size guide before ordering because sizing can vary between garment styles.

A replacement supplied for a verified damaged, defective, misprinted, or incorrect item is not considered an exchange.

Refunds

If a refund is approved, it will be issued to the original payment method. We will notify you when the refund has been processed.

The time required for the funds to appear in your account depends on your bank or payment provider.

Original shipping charges are non-refundable unless the entire order qualifies because of an error attributable to PAWWA CO. or its production partner.

Lost or Delayed Orders

If tracking has not updated for an extended period or your package has not arrived by the estimated delivery date, contact us as soon as possible at [support@pawwaco.com].

Shipping estimates are not guaranteed delivery dates. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

If tracking shows that a package was delivered, please first:

● Confirm the shipping address on your order.

● Check around the delivery location.

● Ask members of your household or nearby neighbors.

● Contact the shipping carrier for delivery information.

If the package still cannot be located, contact us so we can review the situation.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned, delayed, lost, or delivered incorrectly because of an incomplete or inaccurate address, PAWWA CO. cannot guarantee a complimentary replacement or refund. Additional production and shipping charges may apply if the order must be created and shipped again.

Order Changes and Cancellations

Orders may enter production shortly after they are submitted. Contact us immediately if you need to request a change or cancellation.

We will try to assist, but changes and cancellations are not guaranteed after an order has entered production. Once production begins, the order cannot usually be modified or cancelled.